Research Report – Evaluating the State of Mobility Management and Human Service Transportation Coordination

A new report published by SURTC evaluates mobility management and human service transportation coordination efforts at different locations across the country and provides an evaluation model that can be used in individual communities. For this study, two surveys were developed and conducted at multiple sites across the country. An end-user survey was distributed to transit users, and a stakeholder survey was sent to transportation providers, human service agencies, and other organizations. The results can be used to assess the effectiveness of mobility management and coordination programs in meeting the needs of transportation-disadvantaged populations and achieving the goals of improved efficiency, ease of access, and quality of service. Results from the communities where surveys were conducted showed positive impacts from the perspectives of both transit users and stakeholders. The full report and executive summary can be found at the link below:

Evaluating the State of Mobility Management and Human Service Transportation Coordination

For more details, contact Jeremy Mattson at jeremy.w.mattson@ndsu.edu.

Research to Investigate Mobility Management and Transportation Coordination Programs

A new SURTC study will investigate the impacts of mobility management and coordination programs. To improve the cost effectiveness and quality of human service transportation programs, efforts have been made at the federal, state, and local levels to implement coordination and mobility management programs. These include coordinated transportation planning processes, mobility management coordination practices, one call/one click transportation management centers, and state leadership activities. This research will evaluate the effectiveness of these programs through the perspective of end users and other stakeholders.

A series of surveys will be conducted across the country of human service transportation users, transit providers, human service agencies, and others. The effectiveness of these programs will ultimately be evaluated based on the economic and quality of life impacts they have on their users.

The research will attempt to determine the impacts of mobility management and coordination programs in meeting the goals of efficiency, ease of access, and quality of service in the places studied, and it will assess the effectiveness of these programs in meeting the needs of transportation-disadvantaged populations. It will also provide a model that any community could use to assess the effectiveness of their programs.

SURTC is collaborating on this project with researchers from the University of South Florida and the University of Illinois, Chicago. SURTC researcher Jeremy Mattson is the lead investigator for the project. For more information, contact Jeremy Mattson at jeremy.w.mattson@ndsu.edu.