Research Report – Evaluating the State of Mobility Management and Human Service Transportation Coordination

A new report published by SURTC evaluates mobility management and human service transportation coordination efforts at different locations across the country and provides an evaluation model that can be used in individual communities. For this study, two surveys were developed and conducted at multiple sites across the country. An end-user survey was distributed to transit users, and a stakeholder survey was sent to transportation providers, human service agencies, and other organizations. The results can be used to assess the effectiveness of mobility management and coordination programs in meeting the needs of transportation-disadvantaged populations and achieving the goals of improved efficiency, ease of access, and quality of service. Results from the communities where surveys were conducted showed positive impacts from the perspectives of both transit users and stakeholders. The full report and executive summary can be found at the link below:

Evaluating the State of Mobility Management and Human Service Transportation Coordination

For more details, contact Jeremy Mattson at jeremy.w.mattson@ndsu.edu.