Small Urban and Rural Center on Mobility

Research Report – Developing a Method for Assessing National Demand-Response Transit Level of Service

A new SURTC study has developed a method for assessing the level of demand-response transit being provided throughout a state or nationwide and prioritizing areas for needed service improvements.

Demand-response transit is a major source of mobility for older adults, people with disabilities, and low-income households in urban and rural areas, but the data needed to assess the level of service being provided across the country is lacking. Key variables for identifying the level of service include geographic coverage, days of service per week, hours of service per day, advance reservation requirements, and service eligibility. These data are largely missing from the National Transit Database or other sources.

Given that currently available data sources are inadequate, SURTC researchers developed and conducted online surveys of demand-response transit agencies in North Dakota and Florida to gather service details. The goal was to collect as much useful and detailed data as possible while minimizing the burden to transit agencies. Based on the results from these surveys, recommendations were made for deploying the survey nationwide. SURTC researchers also developed a method for combining the service data collected from the survey with population and demographic data to identify areas with greater needs for service improvements. The report shows how the data collected from this new survey tool can help state DOTs and transit planners evaluate current service levels and make investment decisions.

The full report and executive summary can be found at the link below:

Developing a Method for Assessing National Demand-Response Transit Level of Service

For more details, contact Ranjit Godavarthy at or Jeremy Mattson at

Leave a Comment